As consultants, how often do we enter a contract with a new client, only to have our efforts to help undermined by resistance, a lack of trust, a lack of commitment, or other factors? If we could rely on establishing the perfect relationship with new clients quickly and effectively, it would drastically impact the results we and our clients would achieve together. Creating this relationship is more complex than initially appears; however, there are a number of clear principles and concepts that can move us closer to the consultant-client relationships we desire.

In this two and a half hour workshop, Schein’s concept of “the helping relationship” will be explored through presentation, discussion, and small-group exercises. At the same time, Schein’s principles will be modeled in the way the workshop is organized and the initial relationship-formation that is embarked upon between participants and facilitator. This will also be a source of reflection and discussion. Schein’s book Process Consultation Revisited: building the helping relationship will be heavily drawn from, but attendees are not expected to have any prior knowledge of Schein’s work. Workshop participants will leave with a new understanding of the client-consultant relationship, familiarity with Schein’s overarching principles, and written materials for more information.

EVENT DETAILS

• Date and time: Wednesday September 23, 2009 from 7 – 9:30 PM
• Location: Roundhouse Community Arts and Recreation Centre, 181 Roundhouse Mews, Vancouver, BC
• Rates: Members $25 | Non-members $40
• Workshop capacity: 6 – 18

LEARNING GOALS

• Reflect on the client-consultant relationship and its effect on the success of contracts
• Learn how to establish more effective client-consultant relationships
• Practice skills that will help you during the “entry” phase of your next contract
• Gain a basic understanding on tools for dealing with client resistance, skepticism, and dependence
• Become familiar with Schein’s perspective on helping relationships including his principles and tools

REGISTER ONLINE NOW!

http://www.gifttool.com/registrar/ShowEventDetails?ID=1616&EID=5406

ABOUT LISA PALMER

Lise Palmer is a consultant in Quebec’s not-for-profit sector. She has a BA (hons) in anthropology, a Bachelor of social work, and is currently completing her MA in Human Systems Intervention, a specialized program in group process. Her work focuses on organizational development and project design for marginalized groups, with a heavy emphasis on process. Most recently, she has worked with clients such as the Black Community Resource Centre, the Quebec Community Groups Network, and the Office of the Commissioner of Official Languages. She volunteers as a facilitator and planner for University of the Streets Cafe, an effort by Concordia University to make “expert” subjects accessible to the community.

With her background in cultural anthropology and social work, Lise has been interested in “the helping relationship” for quite some time, and is fascinated by Schein’s combination of psychology, anthropology, and management techniques in the creation of this transformative work. Find out more about her at www.lisepalmer.com.