LESSONS LEARNED – A Practical Application of Change Management to a Technology
Implementation

Date: Thursday, May 26, 2005
Registration: 5:00-5:30pm
Presentation: 5:30-7:00pm
Q&A/BCODN Business: 7:00-7:30pm
Cost: no cost for BCODN Members, $10 for Non-Members
Location: Vancouver City Hall Learning Centre, 12th & Cambie

Summary & Feedback on Event

Session Overview

Implementing technology on time, on budget and with full support of stakeholders
is a tall order. Key to achieving all three is a planned approach to managing
the changes. Join project leaders from three local organizations as they share
the truth about the effectiveness of the change management strategies leveraged
during their IT projects.

• Darcia Pope, Vancouver Coastal Health Authority
• Claire Adams, Business Objects
• Stewart Andrade, Teekay Shipping

Given that Navigo Consulting and Coaching (www.navigo.ca) worked
with each organization during the project, Sheila Bouman and Heather Lehmann
will set the context. They will provide an overview of Navigo’s change management
approach and how it influenced their guidance to each of these clients. Then,
each client will provide examples of what worked, what didn’t, and what they
might do differently next time. There will also be an opportunity for you to
ask questions, and also share examples of lessons learned from your own experiences
managing change. As an outcome, we will co-create a master list of lessons
learned that can be applied to future IT implementations and to similar change
projects.

It will be a fun, interactive, informative, and practical session.

Heather Lehmann and Sheila Bouman are two of three principals at Navigo Consulting
and Coaching Inc, a Vancouver based change management and business coaching
firm. With over 50 years of collective experience, Navigo has extensive experience
in organizational development including, facilitation, business coaching, team
development, and change management.

Navigo specializes in helping leaders and their people through changes such
as merger and acquisitions, restructuring, and implementing new technology
and associated business improvements. Our experience in technology driven change
includes helping project sponsors, leaders and teams build implementation success
with over 15,000 users through implementations such as PeopleSoft HCM and Financial,
Indus PassPort, Plumtree, HRIS, SAP, and customized applications.Navigo’s approach
to organizational change and transition is grounded in a strong theoretical
foundation based on the work of a number of experts in the field, including
William Bridges, Daryl Conner and John Kotter. We integrate this knowledge
with our experience as consultants and certified business coaches to help build
client’s internal capability to lead and sustain change.

Place: City Hall Learning Centre (12th and Cambie)

Parking: Free Parking is available either on street, or on
the Rotunda level around City Hall

Entrance: On the north side of City Hall, take the stairs
down, in front of the Capt. Vancouver Statue. At the foot of the stairs, turn
to the left, about 30 feet, and enter via the glass door. NOTE: Follow the
Yellow Directional arrows!